Frequently Asked Questions
Answers to the questions we hear most.
Where do you ship?
Currently within the United Kingdom only. Every order is free delivery, dispatched within 24 hours via Royal Mail, typically arriving in 2–4 business days. See our Shipping & Returns page for full details.
How much does delivery cost?
Nothing — delivery is free on every order, with no minimum spend required.
What's your returns policy?
Every order is covered by a 30-day money-back guarantee. Contact us within 30 days of delivery and we'll arrange a full refund — opened or unopened, no forms, no questions asked. Full details on our Shipping & Returns page.
How does Subscribe & Save work?
Choose Subscribe & Save at checkout on an eligible product and your order repeats automatically at a discount. You can pause, skip, or cancel anytime from your confirmation email or by contacting us — there's no minimum commitment.
Is Red Gold Reserve suitable if I'm pregnant, breastfeeding, or on medication?
RedGold88™ is a food supplement and isn't a substitute for medical treatment. If you're pregnant, breastfeeding, taking medication (including HRT), or have a medical condition, please consult your doctor before use, and discontinue use and consult a doctor if you experience any adverse reaction.
How should I store saffron threads?
Keep threads in their original airtight container, away from direct light and heat, and they'll stay potent for a long time — saffron doesn't really “go off” the way most spices do, it just gradually loses potency over time.
How do I contact you?
Email hello@redgoldreserve.co.uk, or use our Contact page — we usually reply within one business day.
Looking for something else? See our Shipping & Returns, Privacy Policy, or Terms, or get in touch.